FREQUENTLY ASKED QUESTIONS
CONCERNING PATIENT ACCESS TO MEDICAL RECORDS
Q. Can I get
my medical records from Clinical Labs of Hawaii/Pan Pacific
Beginning October 6, 2014, all clinical laboratories in Hawaii are
required to provide access to whatever records they have in their
possession upon request to, patients, the patient's personal
representative, or the patient's designee.
Q. How do I
A. You must first
obtain and complete a Record Request form from Clinical Labs of
Hawaii/Pan Pacific Pathologists. This form is available at
any of our more than 40 locations statewide. You can download
a copy of the Record Request
form. We can fax, mail, or email the form to you
at your request. Once you have completed the form and
returned it to us, we are required to verify your identity and your
right to access the requested records.
Q. How do you
authenticate my identity and right to access my
A. If you deliver the
completed form in person, you will be asked to provide photo
identification so that we can verify your identity.
Acceptable forms of identification would include:
- Driver's License
- State Identification card
- Military ID
- US Tribal or Bureau of Indian Affairs ID Card
If you are requesting access to records other than your own, we
would need to see proof of your right to access those
records. Acceptable proofs of your right to access the
records would include:
- Proof of legal guardianship such as court decree
- Birth Certificate of other person naming you as the parent
- Documents proving power of attorney
- Verification from ordering physician
- Signed Authorization from the patient designating the
individual or entity authorized to receive the patient's protected
health information and where to send a copy.
Please note, if you are requesting your child's records and the
child is under the age of 13, you the parent may request the
records with the proper verification. If your child is
between 14 and 17 years old, your child must sign the authorization
and name you as their designee. If the child is 18 years old
or older, the child must request their own records.
Q. What if I
just send my completed form, how can you authenticate
A. Copies of the above
would have to be submitted along with your completed form.
Completed forms along with the supporting verification documents
may be submitted to Clinical Labs of Hawaii using the following
Clinical Labs of Hawaii, LLP
91-2135 Fort Weaver Road, Suite
Ewa Beach, Hawaii 96706
Q. How long
will it take to get my records?
A. Generally speaking
a request will take less than two weeks to process. This time
may be increased if all the records are not yet available (i.e.
some of the requested testing has not yet been completed) or if the
ordering provider has not had an opportunity to review the
records. If records are going to be delayed more than 30
days, you will be notified in writing.
Q. What form
can I request my record in, and how will you get them to
A. You may request
your records be produced in any reasonable format. That said,
at your request, we may produce the records in hardcopy via mail or
fax. We may also provide softcopies via email. If you
choose to have your records sent by email, it is our duty to give
the option of receiving email either encrypted, or
unencrypted. Please note that unencrypted email is not a
secure form of communication and there is some risk that
individually identifiable health information or other sensitive or
confidential information contained in such an email may be
misdirected, disclosed to or intercepted by unauthorized third
Q. What is
myClinicalLabs patient portal?
A. The myClinicalLabs
Patient Portal is a secure website that will allow you to view your
own protected health information. If you would like more
information about myClinicalLabs or would like to find out how to
register for your own access, visit the myClinicalLabs
Q. I have
received my records and have further questions regarding the
testing that was performed, what should I do?
A. All questions
regarding why a particular test was performed should be directed to
the ordering provider. General information about lab testing
can be reviewed on the Clinical Labs
Q. What if I
have additional questions?
A. You may call our
Client Services Department at (808) 677-7998.